​Agnieszka has nearly 15 years’ experience in various CX and UX roles with over a decade focus on digital sphere. She has built her career on Customer Experience and still believes in service as a fundamental differentiator in driving change in business and growing commercial value.

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Having dedicated many years to studying Social Science and Communication she is fascinated by transition of social behaviours and human interactions patterns in context of emerging trust challenges.

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She is passionate about developing empowered individuals and cross-functional teams in this greenfield space by leveraging data analysis and machine learning.

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Agnieszka has joined CXPA Ireland in 2016, Board Member since 2018, increasing impact and visibility of CX professionals and promoting CX discipline.